OUTSOURCED STAFFING
Medical receptionists
Streamline your medical practice with dedicated, trained medical receptionists who handle patient calls, appointments and administration — at a fraction of the cost.
How we manage your medical reception
Our simple, streamlined process
1
Practice assessment
We learn your patient volume, scheduling processes, systems and requirements.
2
Receptionist matching
We select professionals suited to your healthcare environment.
3
Practice training
Your receptionist learns your systems, procedures, communication standards and workflows.
4
System integration
We connect the team with your scheduling, phone, email and practice systems.
5
Ongoing reception support
We monitor service quality and continuously support your front-of-house operations.
What's included
Appointment scheduling and management
Patient call handling and triage
Insurance verification and billing support
Electronic health record (EHR) management
Patient follow-up and recall management
Referral coordination
Practice management software operation
After-hours answering services
SMS and email patient communications
Practice management software support
Who it's for
1
General practices (GP clinics)
2
Specialist medical practices
3
Dental clinics
4
Allied health practices
5
Medical centres and group practices
6
Telehealth providers
Benefits
Reduced reception workload
Take administrative tasks off your clinical team’s workload.
Faster patient response
Help patients receive timely assistance and clear communication.
Improved appointment management
Keep appointments organised and up to date.
Extended reception coverage
Provide support beyond standard practice hours.
Scalable staffing
Adjust reception support based on patient volume.
More focus on patient care
Give healthcare professionals more time to focus on their patients.
Why choose Veristaff for medical receptionists?
With years of experience in ethical outsourcing, Veristaff stands apart through our commitment to quality, compliance, and genuine care for both our clients and our staff. We don’t just place people—we build lasting partnerships that deliver real business results.
Industry expertise
Deep knowledge of your industry and its unique requirements
Quality guaranteed
Rigorous vetting, training, and ongoing quality management
Ethical practices
Fair wages, good working conditions, and professional development
Ready to get started with medical receptionists?
Contact us today for a free consultation and customised quote.
Related services
Call centre operations
Drive customer satisfaction and manage high-volume voice traffic with dedicated, fluent contact centre agents.
Virtual assistants
Administrative support, email management, medical research, and document formatting from skilled virtual assistants.
Customer service outsourcing
Dedicated customer support agents who deliver exceptional service across phone, email, and chat channels.